One-year limited warranty
Coverage for eligible defects is provided for one year, subject to the complete written warranty terms.
Support and warranty
Support that stays with the project.
We combine a one-year limited warranty, a dedicated contact, remote diagnosis, and modular service planning to reduce unnecessary on-site labor.
Dedicated specialist
One point of contact reviews symptoms, confirms details, and coordinates the appropriate next step.
Remote diagnosis
Photos or video help assess many common issues before arranging expensive on-site service.
Practical service guidance
Share photos or video so we can assess the issue and recommend the appropriate next step.
Existing project support
Tell us what is happening.
Share the order reference and a clear description. Our specialist will respond with the most useful diagnostic step.
Thoughtfully considered
Before you begin.
Where should I start?
Begin with your room dimensions, a photograph or drawing, and your preferred fireplace length. The project inquiry form brings these details together.
Can I discuss a custom length?
Yes. Choose Custom in the product configurator and enter your preferred length. The team will review the request with the rest of your project details.
What does the space preview show?
The preview helps you explore visual proportions and placement using a room image. It is an illustrative tool, not a measured installation drawing.
When should I plan the installation?
Review the opening, service access and water connection before construction. Use the installation page as a starting point and request details for your selected configuration.
How do I get help with an existing fireplace?
Use the support form with your order number and a description of the issue. You can also include a link to photographs in your message.
Your next chapter
Let’s make room for your idea.
Tell us about your space, the dimensions you have in mind and where you are in your project.